Shipping Policy – Inspired Designs & Craftsmanship

1. Overview

BW Creative Goods LLC is committed to providing a clear and reliable shipping experience for every customer. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered when you purchase products through our website.

Please review this policy before placing an order. By completing a purchase, you acknowledge the shipping terms described below.

2. Shipping Destinations

We currently offer shipping within the United States, including eligible residential and commercial delivery addresses.

Shipping availability may vary depending on the destination, carrier service coverage, and the specific requirements of an order. If a delivery address cannot be serviced, we will contact the customer to discuss the available options.

Customers are responsible for providing complete and accurate shipping information at checkout.

3. Order Processing Time

Orders generally require 2–5 business days for processing before shipment.

Processing includes order verification, payment confirmation, product preparation, packaging, and coordination with the shipping carrier.

Business days exclude weekends and applicable public holidays. Processing times may occasionally be extended during peak shopping periods, holidays, inventory checks, or other circumstances affecting order preparation.

An order confirmation indicates that we have received your order; it does not necessarily mean that the order has already been shipped.

4. Shipping Methods and Delivery Estimates

We use available shipping services appropriate for the destination and order requirements.

Estimated delivery times after dispatch are as follows:

Standard Shipping: Approximately 5–10 business days.
Extended Delivery: Approximately 10–15 business days when additional transit time is required.

The actual delivery time depends on the shipping destination, carrier operations, transportation conditions, and other factors beyond our reasonable control.

These timeframes are estimates rather than guaranteed delivery dates. If a different shipping method or delivery estimate is displayed at checkout, the information provided for that specific order will apply where appropriate.

5. Shipping Costs

Available shipping options and applicable shipping charges will be displayed during checkout before payment is completed.

Shipping costs may vary depending on the destination, selected service, order characteristics, and any applicable promotional offers.

If free shipping or another shipping promotion is available, the applicable eligibility requirements will be displayed on our website or during checkout.

Customers are responsible for reviewing the final order total, including any applicable shipping charges, before submitting an order.

6. Order Confirmation and Tracking

After an order has been successfully submitted, customers may receive an order confirmation by email.

Once the order has been dispatched and tracking information is available, we will provide tracking details where supported by the shipping service.

Please allow time for the carrier to register the tracking number and update the shipment status. Tracking information may not become active immediately after dispatch.

Customers can use the provided tracking information to monitor shipment progress and delivery updates.

7. Shipping Address Accuracy

Customers must ensure that their shipping address, postal code, contact details, and other required delivery information are accurate and complete when placing an order.

If you discover an error, please contact us as soon as possible. We will make reasonable efforts to correct the address before dispatch, but changes cannot be guaranteed once an order has entered fulfillment or been handed to the carrier.

Additional delivery attempts, rerouting charges, or reshipping costs resulting from incorrect information supplied by the customer may be the customer’s responsibility where permitted by applicable law.

8. Delayed Shipments

Although we make reasonable efforts to meet the estimated delivery timeframes, shipments may be delayed by severe weather, carrier disruptions, transportation congestion, public holidays, operational interruptions, or other unexpected events.

If your order has not arrived within the estimated delivery window, please check the tracking information first. If the tracking status has not changed for an extended period or the shipment appears unusually delayed, contact us for assistance.

We will review the available shipping information and work with the carrier where appropriate to determine the next steps.

Nothing in this policy excludes delivery obligations or remedies required by applicable law.

9. Lost or Missing Packages

If tracking information indicates that a package has been lost, or if a shipment appears to be missing, please contact us with your order number and tracking details.

We will review the available information and, where appropriate, initiate an inquiry with the shipping carrier.

If a package is confirmed lost, we will work with the customer to determine an appropriate resolution in accordance with the circumstances, our applicable policies, and relevant legal requirements.

If tracking shows that a package has been delivered but you cannot locate it, we recommend checking the delivery location, mailbox, household members, building reception, or other designated receiving areas before contacting the carrier and our customer service team.

10. Incorrect, Damaged, or Incomplete Deliveries

Please inspect your order after delivery.

If you receive an incorrect item, discover missing contents, or find that an item was damaged during transportation, contact us as soon as reasonably possible.

Please include your order number, a description of the issue, and clear photographs of the item and packaging where available. This information helps us assess the situation and determine an appropriate resolution.

Depending on the circumstances, a resolution may include a replacement, refund, or another suitable remedy in accordance with our Return and Refund Policy and applicable law.

11. Multiple Shipments

Depending on product availability, order preparation, or fulfillment arrangements, items from a single order may occasionally be shipped separately.

If an order is divided into multiple shipments, tracking information may be provided separately for each package where available.

Separate shipments do not automatically result in additional shipping charges beyond those disclosed and agreed to during checkout, unless an additional charge is separately authorized or otherwise permitted by applicable law.

12. Delivery Restrictions and Unsuccessful Delivery

Delivery availability may depend on the carrier’s service coverage and the accessibility of the destination.

If a carrier cannot complete delivery because the address is inaccessible, the recipient is unavailable, or delivery instructions cannot be followed, the carrier may attempt redelivery or hold the package according to its procedures.

Customers should monitor tracking updates and follow any carrier instructions needed to complete delivery.

If a package is returned to us because of an incorrect address, repeated unsuccessful delivery attempts, or failure to collect the shipment, we will contact the customer where possible to determine the available options. Any additional charges will be handled in accordance with the circumstances and applicable law.

13. Shipping Changes and Cancellations

If you need to change an order or request cancellation, please contact us as soon as possible.

We can only make changes before the order reaches a stage where modification is no longer operationally possible. Once a package has been dispatched, a shipping address change or cancellation may not be available.

If cancellation is no longer possible, the customer may need to follow the applicable Return and Refund Policy after delivery.

14. Contact Information

If you have questions about shipping, tracking, delivery delays, or an existing order, please contact BW Creative Goods LLC using either email address below.

Company Name: BW Creative Goods LLC

Email: [email protected]

Please include your order number when contacting us about an existing shipment so that we can assist you more efficiently.