1. Overview
At BW Creative Goods LLC, customer satisfaction is important to us. We strive to provide clear product information and a reliable shopping experience. If you are not satisfied with your purchase or encounter an issue with an item, please review the following Return and Refund Policy.
This policy explains the conditions for eligible returns, the return process, shipping cost responsibilities, and refund procedures.
2. Return Eligibility
To be eligible for a return, items must meet the following conditions:
- The return request must be submitted within 30 days of delivery.
- Items must be unused, in their original condition, and suitable for resale.
- Items should be returned with their original packaging and any included accessories, where applicable.
- Proof of purchase, such as an order confirmation or order number, must be provided.
- The returned item must not have been damaged through misuse, improper handling, or unauthorized alterations after delivery.
Items that have been used, damaged after delivery, or otherwise affected in a way that prevents them from being resold in their original condition are not eligible for return, except where a different remedy is required by applicable law.
Please contact us before sending any item back. Returns sent without prior communication may experience processing delays.
3. Returns for Quality Issues
If an item arrives damaged, defective, or materially different from its product description, please contact us within 7 days of delivery.
When reporting a quality issue, please provide your order number, a description of the problem, and clear photographs or other supporting information where reasonably available.
After reviewing the information, we will determine an appropriate resolution in accordance with the circumstances and applicable law. Available remedies may include a replacement, repair where appropriate, or a refund.
For approved returns resulting from a confirmed product quality issue, BW Creative Goods LLC will cover the reasonable return shipping costs.
Please wait for our instructions before returning the item so that we can confirm the return procedure and applicable shipping arrangements.
4. Returns for Non-Quality Reasons
If you wish to return an item because you changed your mind, selected the wrong item, or no longer need the purchase, you may request a return within the 30-day return period, provided the item meets the eligibility requirements in this policy.
For approved returns for non-quality reasons, the customer is responsible for the return shipping costs.
Original shipping charges, expedited shipping fees, or other non-refundable charges may not be refunded where permitted by applicable law.
Items that do not satisfy the return eligibility requirements may be refused, subject to any mandatory rights available under applicable law.
5. Return Procedure
To initiate a return, please follow these steps:
1. Contact us using one of the email addresses listed in the Contact Information section.
2. Provide your order number, the reason for the return, and supporting photographs if the item is damaged or defective.
3. Wait for our response and return instructions before shipping the item.
4. Package the item securely to prevent additional damage during transportation.
5. Ship the approved return to the return address provided below or to another return destination expressly confirmed by us in writing.
6. Retain the shipping receipt and tracking information until the return has been received and the case has been resolved.
Customers should not send returns to an address that has not been confirmed for the relevant return. This helps prevent delivery problems and processing delays.
6. Return Shipping Responsibility
The responsibility for return shipping costs depends on the reason for the return.
- Confirmed quality issues: BW Creative Goods LLC covers reasonable return shipping costs for approved returns.
- Non-quality returns: The customer is responsible for return shipping costs.
- Damage caused after delivery: Return costs and available remedies will be assessed based on the circumstances and applicable law.
For quality-related returns, we may provide specific shipping instructions or another reasonable arrangement. Please contact us before paying for return shipping so that the appropriate process can be confirmed.
We recommend using a trackable shipping service and keeping proof of shipment. We cannot guarantee the successful delivery of items returned without tracking or appropriate packaging.
7. Return Address
Please use the following address for approved returns, subject to confirmation of the applicable return instructions.
BW Creative Goods LLC
915 PROSPECT AVE
VAN WERT, OH 45891
United States
Please contact us before shipping your return to confirm that the address and return arrangements are appropriate for your order.
8. Refund Processing
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will generally be processed within 3–5 business days after the returned item has been received and the return has been approved.
Refunds will normally be issued to the original payment method used for the purchase. The time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment service provider.
If your refund has not appeared after the applicable processing period, please check with your payment provider before contacting us for further assistance.
Where a refund is required by applicable law, we will comply with the relevant legal requirements.
9. Exchanges and Replacements
If an item arrives defective, damaged, or materially different from its description, we may offer a replacement or another appropriate resolution after reviewing the issue.
Replacement availability depends on stock and the nature of the reported problem. If a replacement is unavailable or otherwise inappropriate, a refund or another legally required remedy may be offered.
Please contact us before returning an item or requesting an exchange so that we can provide the appropriate instructions.
10. Non-Returnable Items
Items that have been used, damaged through customer handling, altered after delivery, or otherwise rendered unsuitable for resale are generally not eligible for return.
This restriction does not apply where a return, refund, replacement, or other remedy is required by applicable law.
We reserve the right to assess the condition of returned items before approving a refund, subject to applicable consumer protection requirements.
11. Missing or Incorrect Items
If your order arrives with a missing item or an item that does not match your order confirmation, please contact us promptly.
Provide your order number and a description of the discrepancy, along with photographs of the package and its contents where reasonably available.
We will review the information and determine an appropriate resolution, which may include sending the missing item, arranging a replacement, or issuing a refund where appropriate.
12. Cancellations
If you need to cancel an order, contact us as soon as possible.
Cancellation requests can be accommodated before an order has entered the shipping process, where operationally possible. Once an order has been dispatched, cancellation may no longer be available, and the return procedure may apply instead.
If an order is canceled and payment has already been collected, any applicable refund will be processed in accordance with our payment procedures and applicable law.
13. Policy Updates
BW Creative Goods LLC may update this Return and Refund Policy from time to time to reflect changes in our operations or applicable legal requirements.
Any updated version will be published on this page with a revised effective date. Updates will not eliminate mandatory consumer rights relating to purchases made before the change.
14. Contact Information
If you have questions about returns, refunds, exchanges, or the status of a return request, please contact us using either of the following email addresses.
Company Name: BW Creative Goods LLC
Email: [email protected]
Email: [email protected]