1. Introduction
BW Creative Goods LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website. This Privacy Policy explains how we collect, use, disclose, and protect your information when you browse our website, place an order, contact us, or otherwise interact with our services.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please discontinue using our website.
2. Information We Collect
We may collect the following categories of information, depending on how you interact with our website.
Personal Information
When you place an order, contact us, or submit information through our website, we may collect your name, email address, billing address, shipping address, and other information necessary to process your requests.
Order and Transaction Information
We may collect information related to your purchases, including the items ordered, order number, transaction amount, order status, shipping details, and payment confirmation information.
Payment card information is generally processed directly by our third-party payment service providers. We do not intentionally store complete payment card numbers or security codes on our own servers.
Device and Usage Information
When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, operating system, referring pages, pages viewed, access times, and website interaction data.
Communications
If you contact us by email or through our website, we may retain the information you provide, including your messages and related correspondence, to respond to your inquiry and maintain appropriate customer service records.
3. How We Use Your Information
We may use collected information for the following purposes:
- To process, confirm, and fulfill orders.
- To arrange shipping and provide order status updates.
- To respond to customer inquiries and provide customer support.
- To process payments, refunds, returns, and other transaction-related requests.
- To maintain, operate, and improve our website and services.
- To detect, investigate, and prevent fraudulent transactions, unauthorized activities, and security incidents.
- To maintain business, accounting, tax, and transaction records.
- To comply with applicable laws, regulations, and legal obligations.
- To communicate important information regarding purchases, website operations, or changes to our policies.
We use personal information only for purposes that are reasonably related to our business operations and permitted by applicable law.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential website functions, remember preferences, maintain shopping cart information, analyze website performance, and improve the browsing experience.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the availability or functionality of some website features.
Where required by applicable law, we will obtain consent before using non-essential cookies or similar tracking technologies.
5. Payment Processing
Payments made through our website may be processed by third-party payment service providers. These providers may collect and process payment information in accordance with their own privacy policies and security practices.
We do not intentionally retain complete payment card numbers or card security codes on our own servers. Payment processing is subject to the applicable provider’s terms, security measures, and privacy practices.
We encourage customers to review the privacy policies of the relevant payment providers for additional information about how payment data is handled.
6. How We Share Information
We do not sell personal information in exchange for monetary compensation. We may disclose personal information when reasonably necessary for the following purposes:
Service Providers
We may share relevant information with payment processors, shipping carriers, website hosting providers, information technology service providers, security providers, and other service providers that help us operate our business.
Legal Compliance
We may disclose information when required by law, regulation, court order, or other valid legal process, or when necessary to establish, exercise, or defend legal rights.
Security and Fraud Prevention
We may share information when reasonably necessary to investigate suspected fraud, prevent unauthorized transactions, protect our website, or safeguard the rights and safety of our customers and business.
Business Transfers
If our business undergoes a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of that transaction, subject to applicable legal requirements.
We do not permit service providers to use personal information for purposes unrelated to the services they provide on our behalf, except where otherwise permitted by law.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order fulfillment, customer support, dispute resolution, fraud prevention, accounting, and legal compliance.
Order and transaction records may be retained for seven years after the relevant order is completed, where appropriate for business, accounting, tax, and legal purposes.
Other information may be retained for shorter or longer periods depending on its nature, the purpose for which it was collected, applicable legal requirements, and the need to establish or defend legal claims. When information is no longer required, we will take reasonable steps to delete, destroy, or de-identify it, subject to applicable law.
8. Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
However, no method of electronic transmission or storage can be guaranteed to be completely secure. While we take reasonable measures to protect your information, we cannot guarantee absolute security.
You are encouraged to use secure devices, protect your email account, and avoid transmitting sensitive payment information through unsecured communication channels.
9. Your Privacy Rights
Depending on your place of residence and applicable law, you may have certain rights concerning your personal information, including the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information, subject to applicable exceptions.
- Request a copy of certain personal information in a portable format.
- Opt out of certain types of personal information sales, sharing, or targeted advertising where applicable.
- Withdraw consent where processing is based on consent.
- Appeal certain decisions concerning your privacy rights, where applicable.
- Not be discriminated against for exercising your applicable privacy rights.
To submit a privacy-related request, contact us using the email addresses listed in the Contact Information section below. We may need to verify your identity before processing a request.
We will respond to valid requests within the timeframes required by applicable law. Certain information may need to be retained to complete transactions, meet legal obligations, prevent fraud, or resolve disputes.
10. California Privacy Rights
If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the “CCPA”), may provide you with additional rights, subject to applicable requirements and exceptions.
These rights may include the right to know what categories of personal information are collected, the purposes for collection, the categories of sources, and the categories of third parties to whom information is disclosed. You may also have the right to request access to, correction of, or deletion of certain personal information.
Where applicable, California residents may have the right to opt out of the sale or sharing of personal information, limit certain uses of sensitive personal information, and receive equal service and pricing when exercising their privacy rights.
BW Creative Goods LLC does not sell personal information for monetary compensation. If we engage in activities legally classified as a sale or sharing of personal information, we will provide applicable disclosures and opt-out mechanisms as required by law.
Authorized agents may submit requests on behalf of California residents where permitted by law. We may request appropriate verification and authorization before acting on such requests.
11. Children’s Privacy
Our website and services are not directed toward children under the age of 13, and we do not knowingly collect personal information directly from children under 13.
If we become aware that we have collected personal information from a child under 13 without legally required authorization, we will take reasonable steps to delete that information.
If you believe a child has provided personal information to us, please contact us so that we can review the matter.
12. Third-Party Websites and Services
Our website may contain links to third-party websites, payment services, shipping services, or other external platforms. These third parties operate independently and may have their own privacy policies and data handling practices.
We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the relevant privacy policies before providing personal information to those services.
13. International Visitors
Our website may be accessible to visitors located outside the United States. Depending on your location and the services used, your personal information may be processed or stored in the United States or other jurisdictions where our service providers operate.
Where required by applicable law, we will implement appropriate safeguards for international transfers of personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, legal requirements, or data protection procedures.
When changes are made, we will revise the Effective Date displayed at the beginning of this policy. Any updated version will be published on this page.
We encourage you to review this page periodically to remain informed about our privacy practices.
15. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, you may contact us using the information below.
BW Creative Goods LLC
Address: 915 PROSPECT AVE, VAN WERT, OH 45891, United States
Email: [email protected]
Email: [email protected]